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  • Standard Terms and Conditions for Service Provision
    These Standard Terms of Service are drafted in accordance with the Civil Code of Georgia and the legislation in force in the field of electronic communications, and they regulate the relationship between the Operator and the Subscriber.
    1. Remote Agreement and Activation
    The parties agree that entering into a telecommunications service transaction and activating a phone number can be performed remotely, based on the Subscriber's expression of will through the methods provided in the Subscriber Agreement. This includes: the Subscriber remotely sending personal data (ID card or passport data) to the company's address; after data identification, the Subscriber is assigned a phone number, sent a "Personal Code," and a confirmation to download the company's application. Activation of the number occurs when the Subscriber downloads the application and enters the personal code and phone number into the application.
    1. Rights and Obligations of the Parties
  • 2.1 The obligations and responsibilities of the parties are determined by the Constitution of Georgia, civil legislation, the Law of Georgia "On Entrepreneurs," the Law "On Electronic Communications," the Law "On the Provision of Services and Protection of Consumer Rights in the Field of Electronic Communications," and other applicable legislative and sub-legislative normative acts regulating the relationship between the "Operator" and the "Subscriber."
  • 2.2 The Subscriber is obligated to: Keep the "Personal Code" / "PIN Code" confidential. The Subscriber is responsible for its protection. Any action performed using the Subscriber's Personal Code/PIN Code is considered to be performed by the Subscriber, and the Subscriber is fully and solely responsible for any consequences of such actions.
  • 2.3 The Subscriber has no right to transfer or assign any obligation or right under this agreement to a third party without the prior consent of the Company (except for the obligation to pay service fees). Any action or transaction by the Subscriber for this purpose without the Company’s prior consent is void and carries no legal consequences, except as explicitly defined by law. This does not exclude the Company's right to accept the fulfillment of obligations from a third party despite the lack of prior consent; in such cases, the Subscriber's consent is not required for the Company to receive the fulfilled obligation.
  • 2.4 The parties confirm that the content of the Subscriber Agreement accurately expresses their will and that their expression of will resulted from a reasonable judgment of the agreement’s content and not merely from its literal meaning.
  • 2.5 The Subscriber confirms that the personal data provided, including contact information, is correct and authentic. Providing false/incorrect documents or information is a punishable act according to legislation and may lead to unilateral termination of the agreement and/or corresponding liability.
  • 2.6 The Subscriber undertakes to immediately notify the Company of changes to personal data or contact information by calling the hotline (2425060) or by submitting a written application at a service center. Otherwise, the Company waives all responsibility for any damage or loss resulting from the Subscriber's failure to receive notifications sent to the last known address.
  • 2.7 If the Subscriber chooses the "Unlimited" tariff plan, which requires a mandatory deposit, and does not make a deposit within 60 days, service will be restricted bilaterally, the agreement will be terminated, and the assigned number will be revoked. The Operator is authorized to restrict service if the balance (deposit) is exhausted; if the Subscriber causes damage to the Operator, another subscriber, or a third party; if the device is used for unauthorized network access, database intrusion, reselling services, or transferring the number to a third party without consent.
  • 2.8 The Subscriber is prohibited from using the phone number and unique identification code for mass messaging (spam), setting up gateways or equipment to penetrate other networks, incorrect termination, changing the A-number (Caller ID), or generating disproportionately high traffic that damages the Operator.
  • 2.9 The Subscriber is obliged to check their device and its compatibility with the service before purchasing. Detailed instructions regarding compatibility are provided in the application and on the website:
  • WWW.lagi.ge.
    1. The Operator is obligated to:
  • 3.1 Ensure the Subscriber is connected to the network after payment of the connection fee (if any), in accordance with the terms of the agreement.
  • 3.2 Restore restricted services within the timeframe specified in the agreement after the reasons for the restriction have been eliminated.
  • 3.3 Provide services within the scope of licenses issued to the Operator and relevant technical capabilities.
  • 3.4 Provide access to service information, including the Subscriber's rights and obligations, via the website, hotline, or service offices.
  • 3.5 Eliminate service interruptions and restore normal network functioning within a reasonable timeframe or as prescribed by law.
  • 3.6 Allow the Subscriber to call the Operator's hotline and emergency services free of charge, even if the prepaid balance (deposit) is exhausted.
  • 3.7 Review Subscriber complaints within the timeframe determined by law and, if found justified, rectify the defect within a reasonable period.
  • 3.8 Inform the Subscriber of expected service restrictions due to balance exhaustion, debt, or planned maintenance work, within the limits of technical capabilities. In other cases (e.g., Force Majeure), the Operator will take reasonable measures to inform the Subscriber. The Operator will notify the Subscriber of changes to standard terms or tariffs at least 30 days in advance via SMS or the website. If the Subscriber does not refuse these changes within 30 days, it is considered as consent.
  • 3.9 Provide timely and high-quality telephone service.
  • 3.10 Note: The quality of VOIP telephone connection depends on the quality of the Subscriber's internet and telephone hardware, which is beyond the Operator's competence.
  • 3.11 Upon request, provide a detailed report of services rendered, including durations and incoming/outgoing call numbers.
  • 3.12 Not disclose the Subscriber's personal information without consent, except as provided by law or by court order.
  • 3.13 Provide detailed instructions for eSIM activation via the app or website.
  • 3.14 Provide the eSIM activation QR code electronically after purchase. The Subscriber is responsible for the correct installation and configuration of the eSIM.
    1. Type and Cost of Services
  • 4.1 Conditions for installation, fees, and types of basic and additional services/tariffs are provided in the Annex, which is an integral part of this agreement.
    1. Settlement and Deposit
  • 5.1 Settlements are carried out through the banking network.
  • 5.2 Once a Subscriber deposits funds, the Operator is not obliged to return the money if the Subscriber changes their mind or if their device is technically incapable of using the service.
    1. Complaints, Appeals, and Dispute Resolution
  • 6.1 Written complaints are accepted at the Operator's office at
  • 41 Vazha-Pshavela Ave.
  • 6.2 Written applications are registered on the day of receipt; a registration confirmation will be provided to the Subscriber upon request.
  • 6.3 The Operator must review the complaint and make a decision no later than the 15th day from registration.
  • 6.4 The Operator's decision must be complete, objective, and reasoned.
  • 6.5 In case of phone damage/faults, the Subscriber notifies the Operator's repair bureau. The Operator must eliminate the fault within 2 days of notification.
  • 6.6 Information regarding tariffs, debts, and additional services is available for free through the information service.
    1. Force Majeure
  • 7.1 Parties are exempted from liability for full or partial failure to fulfill obligations in the event of Force Majeure (irresistible force) making fulfillment impossible.
  • 7.2 Force Majeure includes natural disasters (floods, earthquakes, fires, etc.), military actions, civil unrest, strikes, and other acts hindering the fulfillment of obligations.
    1. Term of the Agreement
  • 8.1 The agreement enters into force on the day of signing and is valid for an indefinite period.
  • 8.2 Early termination occurs by mutual agreement or in case of breach of obligations by one of the parties.
    1. General Conditions
  • 9.1 The Subscriber confirms they have read and agree to the Company's service rules and tariffs.
  • 9.2 All annexes to this agreement are integral parts thereof.
  • 9.3 The Subscriber confirms that the content of these standard terms is perceived accurately and fully corresponds to their will.
  • 9.4 For circumstances not covered by this agreement, the parties are guided by Georgian legislation, primarily the Civil Code and the Law on Electronic Communications.
  • 9.5 If the law provides different terms for specific categories of subscribers, those legal provisions shall apply.
  • 9.6 Terms apply to successors, heirs, and representatives of the parties.
  • 9.7 Clause headings are for convenience only and do not affect interpretation.
  • 9.8 These terms replace any previous standard terms.
  • 9.9 These terms and contract samples are available on the Operator's website.
    1. Annex
    By downloading the Company's application, receiving a "Personal Code," and activating a telephone number, the Subscriber agrees to the Company's terms. Upon activation, incoming calls and SMS services are enabled. The Subscriber undertakes to top up the balance within 5 days of activation with
  • 12 (twelve) GEL (the 30-day unlimited telephone service fee, including VAT and the 112 service fee).
  • Unlimited telephone service includes: Calls to Georgian fixed and mobile networks, except for premium (paid) destinations. If the number is configured as a "Serial" (assigned to multiple devices/installations), the fee is
  • 11 GEL per device. Services are provided based on a prepaid (advance) balance. Service is available 24/7, except during urgent repairs or maintenance. The maximum duration of a single continuous call is
  • 30 minutes. Due to the nature of radio wave propagation, service may not be uninterrupted; signals may be lost or quality degraded near/inside buildings, tunnels, underground structures, or due to geographical and meteorological features. Quality depends on the Subscriber's device, internet quality, and the networks of other providers, which are beyond the Operator's responsibility. The Operator is not responsible for faults caused by faulty, damaged, or unauthorized/modified Subscriber equipment. The Operator may unilaterally restrict services (outgoing calls, SMS, paid services) if the balance is exhausted. An SMS warning will be sent two days before exhaustion. Service will resume upon full payment of any debt and a positive balance. If a Subscriber does not top up within 60 days of service restriction, they will receive an SMS regarding number cancellation, service will be restricted bilaterally, and the agreement will be terminated.  

  • Privacy Policy

  • Lagi LLC
  • Legal Address: 41 Vazha-Pshavela Ave, Tbilisi
  • Identification Number: 202911242
  • Website: lagi.ge
  • Email: lagi@lagi.ge
  • What our Privacy Policy entails and how we use your information: Our Privacy Policy (where "we," "our," "Company," and "Lagi" refer to Lagi LLC) explains how we collect, use, share, and protect personal information about you. If we update this policy, any such changes will be published on our website.

    1. Definitions

  • 1.1 Application: The "Lagi" mobile application, available for both iOS and Android operating systems. The application is uploaded to the respective official markets, such as the "App Store" and "Play Store."
  • 1.2 Service: Incoming/outgoing calls and messages via VoIP service provided through the application, as well as eSIM internet packages purchased within the application.
  • 1.3 Device: Any device capable of accessing the service, such as a mobile phone, tablet, or computer, which allows the user to download the application and use the service. The Lagi mobile application uses the TLS/HTTPS data encryption method. Upon activation, the user grants the application access to the
  • Microphone and
  • Contacts. Existing contacts are not uploaded to Lagi’s servers.

    Core Principles

    2. Scope of the Privacy Policy

  • 2.1 This policy applies to any physical person (not legal entities) whose data is processed within the scope of our services. This includes:
  • Note: If you allow family or guests to use your connection (e.g., via Wi-Fi), we may process their data. As we do not have a direct relationship with them, it is your responsibility as the subscriber to inform them of this policy.

    Data We Collect

    We collect identification and contact data (name, address, phone, email, ID number, citizenship, date of birth, gender, and ID photos/videos) through:

    3. Sharing Data with Third Parties

    We share data with subcontractors, suppliers, and partners involved in providing our services, as well as public institutions when required by law.

    4. Specific Processing Purposes

  • 4.1 Entering into Transactions: We process data to verify eligibility for services. These records are kept for the duration of the relationship plus
  • 4 years after termination. If no agreement is signed, data is kept for
  • 1 year.
  • 4.2 Providing Services: We process metadata to ensure call/message delivery.
  • We do not have access to the content of your communications. Our network acts only as a conduit. Access to content is strictly regulated by Article 8 of the Law of Georgia on Electronic Communications.
  • 4.3 Interconnection: We exchange data with other operators to allow you to call or message users on different networks (including international networks).
  • 4.4 Billing and Accounting: Data is used to calculate fees and issue invoices. We keep this data for
  • 4 years from the last transaction.

    5. Special Processes

  • 5.1 Remote Identification/Verification: Used to prevent fraud during remote transactions. If you do not wish to participate, you may choose to conclude a transaction in person.
  • 5.2 Electronic Signatures: We use biometric data (the signature image/pressure data on a tablet) to facilitate electronic agreements.

    6. Legal Retention Periods

    In accordance with the Law on Electronic Communications:

    7. Your Rights

    You have the right to:
    1. Access your data or receive copies within 10 business days.
    2. Request correction, update, or completion of inaccurate data.
    3. Request blocking, deletion, or destruction of data (unless processing is a legal requirement).
  • Limitations: These rights may be restricted if necessary for national security, public safety, crime prevention, or the country's essential financial/economic interests.

    8. Mandatory Nature of Data Processing

  • 8.1 Some data is mandatory to provide the service.
  • 8.2 If you request the deletion or blocking of data required by law or for the fulfillment of the contract, it will result in the
  • automatic termination of the service agreement.
  • 8.3 You can withdraw consent for data processed solely based on consent (e.g., marketing).

    9. Right to Appeal

  • 9.1 If you believe your rights have been violated, you may contact our
  • Data Protection Officer.
  • 9.2 You also have the right to directly appeal to the
  • Personal Data Protection Service or a
  • Court of Law.